# Oscar Health – Healthcare Insurance Tracking Mobile App & UX UI Design

URL: https://rondesignlab.com/blog/work-in-progress/oscar-health-healthcare-insurance-tracking-mobile-app-and-ux-ui-design

> Oscar Health – Healthcare Insurance Tracking Mobile App project is a mobile platform that streamlines healthcare insurance.

## Oscar Health – Healthcare Insurance Tracking Mobile App & UX UI Design

## Client's Request

> We need a healthcare insurance app that lets members track claims, manage documents, and connect with brokers on the go – everything in their pocket without delays.
>
> — Robert Wilson, Product Lead at Oscar Health

![Medical Finance Dashboard UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175246/IMG_1_aa54c4adc9.webp)
*Medical Finance Dashboard UI*

## About Oscar Health project

Oscar Health – Healthcare Insurance Tracking Mobile App project is a mobile platform that streamlines healthcare insurance. It helps users track claims, manage documents, and communicate with brokers, making insurance processes faster and more transparent.

### Primary Goals

Create a mobile-first UX/UI that simplifies insurance tracking, speeds up claim processing, and keeps users updated in real time on their coverage.

- Industry: Healthcare, Finance
- Category: Mobile App, Product Design, Dashboard
- Location: San Francisco, USA

![Healthcare Mobile Application UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175243/IMG_2_522f24fe9c.webp)
*Healthcare Mobile Application UI*

## User Challenges

Users struggled to track multiple insurance claims at once, faced delays in reimbursements, and had difficulty accessing brokers or submitting documents quickly through traditional channels.

## Key Pain points

### Slow Claims Tracking

Users could not easily monitor the status of their insurance claims, leading to confusion and repeated follow-ups.

### Inefficient Document Management

Uploading and organizing necessary insurance documents was time-consuming and prone to errors.

### Limited Access To Support

Users experienced long wait times on calls and lacked a convenient way to communicate directly with brokers.

![Digital Health Platform UI Design](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175247/IMG_3_77038ef90a.webp)
*Digital Health Platform UI Design*

## Our Strategy

We analyzed how users track claims, manage documents, and contact brokers to identify friction points. Based on this, we designed a mobile-first interface with clear workflows and consistent interactions across screens.

> We aimed to make insurance management effortless – users can act without friction or confusion.
>
> — Victoria P., Team Lead

![Mobile Insurance Dashboard UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175246/IMG_4_1dfce8b70d.webp)
*Mobile Insurance Dashboard UI*

## Project Goals

Our goal was to design Oscar Health – Healthcare Insurance Tracking Mobile App example that simplifies claim tracking, streamlines document handling, and connects users with brokers faster. We focused on reducing delays and improving overall claim transparency.

![Finance App Dashboard UI Design](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175244/IMG_5_e2f3dee4c9.webp)
*Finance App Dashboard UI Design*

## Valuable Insights

We interviewed policyholders and support teams to uncover gaps in insurance management. Users wanted faster claim visibility, easier document handling, and direct mobile access to support without long delays.

### Related cases

- [Oscar](/cases/oscar-health-mobile-app-ux-ui-design)

## Major Findings

### 79% struggled with claim status visibility

Users often didn’t know whether their claims were approved, pending, or reimbursed, leading to repeated calls and frustration.

### 71% had document issues

Many users had trouble submitting required paperwork online, slowing down processing and increasing rejection rates.

![Patient-Centered Health App UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175246/IMG_6_a6b394beeb.webp)
*Patient-Centered Health App UI*

## Our Solutions

For Oscar Health – Healthcare Insurance Tracking Mobile App ui / ux, we designed a mobile-first experience that simplifies insurance management. The interface prioritizes clarity, speeds up claim processing, and keeps all essential tools - documents, claims, and broker chat - in one place.

### Clear Claims Overview

The dashboard provides a real-time view of claim statuses, with smart indicators that reduce confusion and unnecessary follow-ups.

### Quick Document Handling

Users can upload and organize documents quickly within the app, minimizing mistakes and accelerating the processing workflow.

![Healthcare Finance Mobile App UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175247/IMG_7_1e62e3b5b8.webp)
*Healthcare Finance Mobile App UI*

## Project Result

Our mobile-first design streamlined insurance management, enabling users to track claims, manage documents, and communicate with brokers faster. This improved user satisfaction and reduced delays in processing claims.

## Key Efficiency Gains

### +52% faster claims tracking

Claims are processed faster with real-time updates, reducing repeated inquiries and improving visibility over insurance status.

![Medical Insurance Mobile App Dashboard UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175244/IMG_8_ffb75f01be.webp)
*Medical Insurance Mobile App Dashboard UI*

## Client's Feedback

> The new mobile app makes managing claims and documents faster. Our users are happier, and support requests have dropped significantly - a real boost for service efficiency.
>
> — Robert Wilson, Product Lead at Oscar Health

![Healthcare App Dashboard UI](https://res.cloudinary.com/ducxztw9n/image/upload/v1767175246/IMG_9_d27cf2b85a.webp)
*Healthcare App Dashboard UI*