Oscar Health – Healthcare Insurance Tracking Mobile App & UX UI Design

About Oscar Health project

• Oscar Health – Healthcare Insurance Tracking Mobile App project is a mobile platform that streamlines healthcare insurance. It helps users track claims, manage documents, and communicate with brokers, making insurance processes faster and more transparent.

• Primary Goals

  Create a mobile-first UX/UI that simplifies insurance tracking, speeds up claim processing, and keeps users updated in real time on their coverage.

• Industry

  Healthcare, Finance

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• Category

  Mobile App, Product Design, Dashboard

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• Location

  San Francisco, USA

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User Challenges

• Users struggled to track multiple insurance claims at once, faced delays in reimbursements, and had difficulty accessing brokers or submitting documents quickly through traditional channels.

Key Pain points

• Slow Claims Tracking

  Users could not easily monitor the status of their insurance claims, leading to confusion and repeated follow-ups.

• Inefficient Document Management

  Uploading and organizing necessary insurance documents was time-consuming and prone to errors.

• Limited Access To Support

  Users experienced long wait times on calls and lacked a convenient way to communicate directly with brokers.

Our Strategy

• We analyzed how users track claims, manage documents, and contact brokers to identify friction points. Based on this, we designed a mobile-first interface with clear workflows and consistent interactions across screens.

Project Goals

• Our goal was to design Oscar Health – Healthcare Insurance Tracking Mobile App example that simplifies claim tracking, streamlines document handling, and connects users with brokers faster. We focused on reducing delays and improving overall claim transparency.

Valuable Insights

• We interviewed policyholders and support teams to uncover gaps in insurance management. Users wanted faster claim visibility, easier document handling, and direct mobile access to support without long delays.

Major Findings

• 79% struggled with claim status visibility

  Users often didn’t know whether their claims were approved, pending, or reimbursed, leading to repeated calls and frustration.

• 71% had document issues

  Many users had trouble submitting required paperwork online, slowing down processing and increasing rejection rates.

Our Solutions

• For Oscar Health – Healthcare Insurance Tracking Mobile App ui / ux, we designed a mobile-first experience that simplifies insurance management. The interface prioritizes clarity, speeds up claim processing, and keeps all essential tools - documents, claims, and broker chat - in one place.

• Clear Claims Overview

  The dashboard provides a real-time view of claim statuses, with smart indicators that reduce confusion and unnecessary follow-ups.

• Quick Document Handling

  Users can upload and organize documents quickly within the app, minimizing mistakes and accelerating the processing workflow.

Project Result

• Our mobile-first design streamlined insurance management, enabling users to track claims, manage documents, and communicate with brokers faster. This improved user satisfaction and reduced delays in processing claims.

Key Efficiency Gains

• +52% faster claims tracking

  Claims are processed faster with real-time updates, reducing repeated inquiries and improving visibility over insurance status.