Convox - Call Center SaaS & UX UI Design
We need a modern mobile app desing for a call center solution that simplifies agent workflows.
Jason Miller
Co-founder, Convox
About the project
Client
Convox
Location
San Francisco, USA
Category
B2B SaaS
Date
2025
AI Customer Service Solutions | UX & UI Design
Logo Design
Corporate Identity
Using AI For Customer Service | UX & UI Design
- “
Agents were overwhelmed by complex workflows and disjointed navigation. We focused on clarity, responsiveness.
Vitalii B.
UX Architect
- “
Onboarding was inconsistent across teams. We simplified the UI and introduced guided flows to reduce ramp-up time and improve retention.
Stan D.
Chief Information Officer
- “
Lack of real-time data was limiting. We made it central to the app experience - always available and always relevant.
Mari S.
CX Designer
AI And Customer Service | UX & UI Design
AI Customer Services | UX & UI Design
User Discussions & Insights
Feedback Summary
- “
Surveys highlighted the need for streamlined navigation and real-time data access to improve agent productivity and customer satisfaction.
Vitalii B.
UX Architect
Core Findings
AI For Customer Service | UX & UI Design
AI Customer Service | UX & UI Design
Problem and Solution
User Challenges Informed Strategy
- “
By focusing on simplifying user interfaces and enhancing data accessibility, we were able to give agents the tool they need to deliver faster more effective customer support.
Vitalii B.
UX Architect
Solving Service | UX & UI Design
Mobile app
Mobile Sentiment & Communication
Primary Capabilities
AI-Powered Mobile App | UX & UI Design
Branding
Visuals across all touchpoints
Customer Service AI Bot | UX & UI Design
Typography & Colors
Textures in Type and Tone
Customer Service AI Software | UX & UI Design
Landing page
Entry Screen Layout
Call Center AI Solutions | UX & UI Design
Result
Workflow-Driven Results
Usability Score
- “
Convox helped us simplify agent workflows and improve visibility. Our teams now resolve queries faster and with better accuracy.
Sarah Johnsom
CEO - Convox
Convox Efficiency Gains | UX & UI Design
Call Center AI Automation | UX & UI Design
Next Iteration
Expanding access across platforms
- “
We are looking to develop adaptive versions of the app for tablet and desktop platforms, ensuring agents can seamlessly transition.
Jason Miller
Co-founder, Convox
Artificial Intelligence For Call Centers | UX & UI Design
Shall we chat?
[email protected]Let’s
talk
Let’s
talk