Aetna CRM – Medical SaaS & UX UI Design

I’m looking to create a platform with a bold, modern design and makes engaging with healthcare services a more positive experience for a younger audience.

Monica Reed, CPO at Aetna Health

Monica Reed

CPO at Aetna Health

Mobile phone displaying the Aetna healthcare CRM app UI.

About the project

Aetna is a leading player in the healthcare and medical insurance industry. Our mission is to provide access to quality medical services for our clients and improve their overall health.

  • Project

    Aetna Health


  • Industry

    Health


  • Location

    Florida, USA


  • Date

    2024


Aetna offers a wide range of insurance products and programs that cover diverse medical needs, promoting an active and healthy lifestyle

  • AI For Healthcare | UX & UI Design
  • Screenshot of Aetna's healthcare CRM mobile app user interface on a tablet.

    AI For Healthcare | UX & UI Design

Design Process

Shaping the solution

  • Improvement and creation of something unique is the essence of the design process. It's a journey from discoveries and innovations to solving challenges, leading to the emergence of solutions. Allow us to introduce you to the stages of our design approach.

  • Screenshot of Aetna healthcare CRM software UI design.
  • iPhone displaying the user interface of an Aetna healthcare CRM mobile app.

    AI And Healthcare | UX & UI Design

Logo Creation

Symbol of trust and care

  • We were given the responsibility to develop a mobile application and implement a comprehensive branding strategy for the design concept of Aetna Health.

    As part of the branding strategy, we designed a logo that embodies the essence of medicine, insurance, and trusted cares, while visually reinforcing helpful guidance and the long-term benefits users can rely on.

  • Aetna design icon for healthcare CRM software.

    Artificial Intelligence AI In Healthcare | UX & UI Design

  • Healthcare professionals using a mobile device, demonstrating a healthcare CRM or app interface.

    AI In Healthcare | UX & UI Design

Interface

Insured claims

  • Say goodbye to the stress & ambiguity – explore authenticated healthcare professionals' profiles, delve into patient feedback, and conveniently book appointments tailored to your busy lifestyle with Aetna's medical insurance coverage.

    Aetna ensures extensive access to various medical services and specialized physicians, providing you with choices and the ability to receive necessary assistance.

  • UI design screenshot of Aetna's medical CRM software.

    Healthcare | UX & UI Design

Typography & Colors

Bold simplicity with a modern twist

  • For the interface of the Aetna CRM – Medical SaaS project, we made a bold and refreshing choice by combining the Urbanist typeface with a vibrant lime accent color, supported by a clean palette of black, grey, and white. While these colors are unconventional for the medical field, they bring a sense of energy, clarity, and modernity to the user experience.

    The highly legible nature of Urbanist complements this palette perfectly, helping the platform feel both professional and approachable and creating a balance between innovation and trust in the healthcare and insurance space.

  • Medical SaaS mobile app UI showing a graphic meter element.

    AI Healthcare | UX & UI Design

Website

Product website

  • The Aetna CRM – Medical SaaS ui / ux serves as an intuitive entry point into a smarter healthcare experience. With clear navigation users can easily explore coverage options and connect with the care they need. The site reflects Aetna’s mission to make healthcare accessible and stress-free, empowering users to choose the right plan and provider with confidence.

  • iPhone showing the user interface of a medical CRM mobile app.

    Healthcare AI | UX & UI Design

Interface

Healthcare solution for every day

  • Aetna CRM – Medical SaaS example implements innovative solutions to ensure the efficiency and modernity of medical care, making your health a high-priority focus. It’s where innovation intersects with your wellness, offering smart, user-friendly tools and access to care that fits your everyday life.

  • Two users interacting with the Aetna medical SaaS CRM mobile app design on smartphones.

    AI In Medicine | UX & UI Design

Interface

Key Features

  • Aetna Health offers a thoughtfully designed digital experience focused on reliability, ease of use, and user care. The platform is built to support individuals and families with streamlined access to essential services, personalized support, and a dependable infrastructure that promotes long-term wellness and peace of mind.

  • It’s totaly care

    Beyond simple organization, we make sure you have access to health care and prioritizes your comfort.

  • Insurance coverage

    Provide your family with the highest standard of health insurance online. You gain access to top-notch medical services & insurance coverage.

  • Mobile UI/UX design for a healthcare CRM app displayed on three phone screens.

    Medicine AI | UX & UI Design

Interface

Provide the most convenient experience

  • Set reminders for appointments, receive real-time updates, and even utilize telemedicine services through the Aetna platform, which has become your personal medical guide. This isn't just a new era in healthcare; it's your personalized medical ally.

    Manage your medical visits efficiently with smart scheduling tools, while Aetna offers additional personalized support every step of the way to ensure you feel informed, cared for, and in control.

  • Screenshot graphic illustrating a healthcare CRM mobile app dashboard with user profiles and a meter graphic.

    Medicine And AI | UX & UI Design

Social Networks

Visual identity for Instagram

  • For Aetna’s Instagram presence, we crafted a design system that reflects the brand’s commitment to modern, accessible, and people-centered healthcare. Bold yet clean layouts highlight key messages with clarity, while the use of vibrant lime as an accent color draws attention to important calls-to-action and wellness tips.

    Each post is designed not just to inform, but to build connection, turning complex healthcare topics into engaging, bite-sized content that empowers and educates Aetna’s digital community.

  • Screenshot of a healthcare CRM mobile app interface on an iPhone.

    AI Solutions In Healthcare | UX & UI Design

Result

About work done

  • Our research goes beyond simple competitor studies and simple design; this translates into the tangible results you see today. The initiative encapsulates a unique and compelling brand persona intricately tailored to meet its objectives and specifications. Furthermore, our team's relentless commitment has given rise to an exceedingly intuitive user experience. The end result emerges as a noteworthy achievement, setting new standards in design and functionality.

  • The platform looks fresh, modern, and exactly what I envisioned. Aetna truly speaks to a younger audience while still feeling professional and trustworthy.

    Monica Reed, CPO at Aetna Health

    Monica Reed

    CPO at Aetna Health

  • Aetna CRM – Medical SaaS | UX & UI Design

    Aetna CRM – Medical SaaS | UX & UI Design

Shall we chat?

[email protected]

Let’s

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talk

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