UPS TMS Platform - SaaS & UX UI Design

Aftermath

Scope of work

• We had a big scope of work from UPS TMS Platform - SaaS project. It was a quite a normal assignment with a few diffs: redraw the interface, reconstructing the interface, employee examine.
  
  The UPS project came with a clear ask - redesign the outdated logistics dashboard interface. We worked on updating the full UX/UI structure, redrawing screens, and streamlining key interaction flows. The scope also included internal employee testing and adjustment based on feedback.

Aftermath

Project Timeline

• This is our project timeline for this project. It was a little complicated, so it took time to polish it up to The Finals. This UPS TMS Platform - SaaS example took us through a 6-week sprint with milestone reviews. Due to data density and layered access levels, we needed to iterate multiple flows.

Aftermath

Design Process

• Describing the process can prove our experience and the nice feeling of time. We followed a structured UX process from audit to wireframes, then prototyping and delivery. In the UPS TMS Platform - SaaS ui / ux workflow, we prioritized dashboard clarity and user conversion paths. Frequent user validation helped us improve the layout logic across all views.

Users Interviews

Employee & Company Examine

• We interviewed operations managers, airfreight coordinators, and backend staff. The goal was to assess platform usability, tool relevance, and conversion friction in existing flows. This gave us the right focus for both UI improvement and backend communication.

Employee Examine

Employee Interview

• We set up employee interview, which was part of our mission and important tip for design. 47,4% of employees found rebrandin’ awesome.

Employee Examine

Employee Survey

• Bodies applied for employee survey and it helped us a lot, as we have really cool ongoing insights. Responses validated interface concerns and highlighted productivity blockers. Most employees were open to testing new features, which sped up iteration.

Key questions from the interview

• 31% of users agreed

  Is interface pretty?

• 52% of respondents needs

  Mange cargo in 2D?

• 78% of users reported the need

  App for mobile?

Employee Examine

Solutions

• We come up with these solutions and are pretty proud of these. They directly addressed internal traffic issues and improved engagement.

• Come out with brand new UX for a lot stat boards

  Redefined layout with better role segmentation and faster visual response.

• Perform application for mobile/tablet screen sizes

  Built adaptive views to improve task execution beyond desktop.

• Manage aircraft cargo in 2D dimension

  Integrated cargo views into a simplified, touch-based grid for easier planning.

Design Code

Design & New app

• We designed a lightweight, responsive UPS application interface with updated visuals and mobile access in mind. The structure followed real use-cases within logistics workflows.

Design Code

Design Language

• We completely redesigned the look of UPS's design code to make it feel incredibly powerful and new. We chose Lufga, a clear and easy-to-read font, perfect for digital dashboards. For the main colors, we used black and white to ensure everything was clear and easy to see. Red was used for important alerts, and green showed when things were ready to go. This simple color system helped prevent mistakes when people were dealing with lots of information quickly, especially during busy times.

Design Code

Website

• Comin’ to website, we’ve done such a job with refinement on landing, take a look. The site now supports faster entry, quick routing to logistics dashboards, and better mobile performance. Key flows like onboarding and delivery tracking were simplified.

Design Code

Mobile App

• This is mobile app which employees asked a lot for. Within lovely approach the very good screens are born. That’s how we do it!

Key Features

• Multi-role Interface Access

  Easily switch between pilot, admin, and logistics views on the go, based on assigned role access.

• Smart Notifications

  System alerts on flight status, cargo delays, or aircraft readiness appear in real time with prioritization logic.

• Cargo Overview Mode

  The cargo (like in famous penguins meme) management is finely & comfily adapted, so you won’t miss a thing from mobile.

The Finals

Result

• The UPS example showed noticeable gains in usage satisfaction and daily traffic flow through redesigned touchpoints. Engagement and retention rates improved after full rollout of mobile support and logistics dashboard UI upgrade.

Key Insights

• Workflow Performance

  +52.5%- streamlined dashboard navigation and improved load times.

• Employee Comfortability

  +12.8% - clearer structure and simpler visual hierarchy across screens.

• Bimonthly Sales Report

  +9.5% - faster cargo processing and improved employee coordination.