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UPS TMS Platform - SaaS & UX UI Design

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52.5% workflow lift, 12.8% employee comfort gain, 78% of teams needed a mobile app. See how UPS rebuilt logistics:

Buyer signal. Global cargo teams needed one interface that matched how they actually work, so the transportation management system architecture treats role-based visibility as the primary design problem.
Design scope. A transportation management system application pairing 2D cargo management, multi-role access, and smart notifications inside one enterprise transportation management UX.
Category fit. A real digital transformation of transport and logistics management, delivering the transportation management system dashboard the industry has been waiting for.

About the project

Airfreight Delivery UPS is well-known around the globe for its impressive global net logistics. The time passes by, so the platform should too.

Global cargo operations run on software that most people never see. The dashboards that route packages across continents, coordinate flight schedules against ground delivery windows, and give operations managers a real-time picture of what's moving where. UPS had built a genuinely powerful system inside that world, but the interface had aged past the point where the people using it every day could get their work done efficiently. The rebuild started from that specific gap.

The design work spanned a full airfreight tracking UI refresh across desktop, tablet, and mobile, giving operations managers, airfreight coordinators, and backend staff each a purpose-built view of the workflows they actually own. A cargo management dashboard redesign brought 2D cargo visualization directly into the primary interface, replacing the multi-app juggling exercise that had been eating into daily productivity. Multi-role access controls now surface the specific tools each user needs without exposing the ones they don't, respecting both the operational reality and the security requirements enterprise logistics platforms have to meet.

Project
UPS Airfreight Delivery
Industries
Industrial TMS
Location
USA, Alaska
Date
2024

Multi-role logistics app decisions ran on evidence rather than assumption. 215 employees across pilot, coordination, and administration roles participated in structured interviews and surveys, giving the team the specific behavioral data needed to design against how UPS teams actually work rather than how enterprise software vendors assume they should work. That evidence base is why the rebuild landed at outcomes the previous version couldn't reach.

Underneath the interface, Lufga typography carries dense logistics data at reading distance without visual fatigue. Black and white foundations reinforce clarity across information-dense screens, while red marks alerts that require immediate attention and green signals ready-state confirmation. That specific color logic prevents mistakes when operations teams are processing high-volume information under time pressure, which is the operational reality the design has to serve every single day rather than only during smooth conditions.

The Result section documents the direction paying off, with a 52.5% workflow performance lift confirming the redesign hit the specific quality bar UPS teams needed the platform to reach.

UPS Transportation Management System Architecture
Logistics Dashboard UI Design | Airfreight Tracking UI

Aftermath

Scope of work

We had a big scope of work from UPS TMS Platform - SaaS project. It was a quite a normal assignment with a few diffs: redraw the interface, reconstructing the interface, employee examine.

The UPS project came with a clear ask - redesign the outdated logistics dashboard interface. We worked on updating the full UX/UI structure, redrawing screens, and streamlining key interaction flows. The scope also included internal employee testing and adjustment based on feedback.

Cargo Management Dashboard | Cargo Visualization UI
Global Cargo Dashboard | UPS Global Logistics Platform

Aftermath

Project Timeline

This is our project timeline for this project. It was a little complicated, so it took time to polish it up to The Finals. This UPS TMS Platform - SaaS example took us through a 6-week sprint with milestone reviews. Due to data density and layered access levels, we needed to iterate multiple flows.

Enterprise TMS Dashboard | Transportation Management System
Transport Management System Application | UPS UI

Aftermath

Design Process

Describing the process can prove our experience and the nice feeling of time. We followed a structured UX process from audit to wireframes, then prototyping and delivery. In the UPS TMS Platform - SaaS ui / ux workflow, we prioritized dashboard clarity and user conversion paths. Frequent user validation helped us improve the layout logic across all views.

Shipping Logistics Dashboard | Logistics Dashboard UI Design

Users Interviews

Employee & Company Examine

We interviewed operations managers, airfreight coordinators, and backend staff. The goal was to assess platform usability, tool relevance, and conversion friction in existing flows. This gave us the right focus for both UI improvement and backend communication.

Key Insights

+6
Problems solved
+63
Insights & Tips
215
Employees Interviewed

Transportation Management System Solutions | TMS UI Design
Transport and Logistics Management | UPS Management UI

Employee Examine

Employee Interview

We set up employee interview, which was part of our mission and important tip for design. 47,4% of employees found rebrandin’ awesome.

By Prioritizin’ main problems and marked tasks you complete half of work - the rest is yours.
Tiffany Allen
Team Lead at NSWF

Transportation Management System User Interface
Shipping Logistics Dashboard UI Design

Employee Examine

Employee Survey

Bodies applied for employee survey and it helped us a lot, as we have really cool ongoing insights. Responses validated interface concerns and highlighted productivity blockers. Most employees were open to testing new features, which sped up iteration.

Key questions from the interview

31% of users agreed
Is interface pretty?
52% of respondents needs
Mange cargo in 2D?
78% of users reported the need
App for mobile?

Transportation Management System Dashboard
Cargo Management Dashboard & Enterprise Logistics UI

Employee Examine

Solutions

We come up with these solutions and are pretty proud of these. They directly addressed internal traffic issues and improved engagement.

Come out with brand new UX for a lot stat boards
Redefined layout with better role segmentation and faster visual response.
Perform application for mobile/tablet screen sizes
Built adaptive views to improve task execution beyond desktop.
Manage aircraft cargo in 2D dimension
Integrated cargo views into a simplified, touch-based grid for easier planning.

UPS Shipping Logistics Dashboard
Transport Management System Application UI UX

Design Code

Design & New app

We designed a lightweight, responsive UPS application interface with updated visuals and mobile access in mind. The structure followed real use-cases within logistics workflows.

Key Insights

+24
New design elements
3
Optimizes colors
+3
Screen sizes support

Enterprise Logistics UI | Airfreight Tracking UI

Design Code

Design Language

We completely redesigned the look of UPS's design code to make it feel incredibly powerful and new. We chose Lufga, a clear and easy-to-read font, perfect for digital dashboards. For the main colors, we used black and white to ensure everything was clear and easy to see. Red was used for important alerts, and green showed when things were ready to go. This simple color system helped prevent mistakes when people were dealing with lots of information quickly, especially during busy times.

Enterprise Transportation Management UX
UPS Cargo Management Dashboard UI UX Design

Design Code

Website

Comin’ to website, we’ve done such a job with refinement on landing, take a look. The site now supports faster entry, quick routing to logistics dashboards, and better mobile performance. Key flows like onboarding and delivery tracking were simplified.

Transportation Management System Architecture
Digital Product Design | UX & UI Design

Design Code

Mobile App

This is mobile app which employees asked a lot for. Within lovely approach the very good screens are born. That’s how we do it!

Key Features

Multi-role Interface Access
Easily switch between pilot, admin, and logistics views on the go, based on assigned role access.
Smart Notifications
System alerts on flight status, cargo delays, or aircraft readiness appear in real time with prioritization logic.
Cargo Overview Mode
The cargo (like in famous penguins meme) management is finely & comfily adapted, so you won’t miss a thing from mobile.

Digital Transformation Logistics & Cargo Management
UX User Research for Transportation Management System

The Finals

Result

The UPS example showed noticeable gains in usage satisfaction and daily traffic flow through redesigned touchpoints. Engagement and retention rates improved after full rollout of mobile support and logistics dashboard UI upgrade.

Thanks to the new UPS UX/UI, the dashboard finally works the way our teams expect it to.
Matthew Grant
CPO at UPS

Key Insights

Workflow Performance
+52.5%- streamlined dashboard navigation and improved load times.
Employee Comfortability
+12.8% - clearer structure and simpler visual hierarchy across screens.
Bimonthly Sales Report
+9.5% - faster cargo processing and improved employee coordination.