UPS - LMS Airfreight Delivery Mobile App & UX UI Design

About UPS project

• The UPS - LMS Airfreight Delivery Mobile App is a logistics platform for optimizing parcel loading, route planning, and inventory control. It helps reduce operational errors and supports faster, more efficient delivery management.

• Industry

  Logistics, Supply Chain Management

  ---

• Category

  SaaS, Dashboard

  ---

• Location

  New York, USA

  ---

User Challenges

• Users were managing parcel data manually or across multiple tools, increasing the risk of errors during loading and tracking. There was no centralized way to visualize route efficiency, parcel location, or load distribution. Users lacked visibility into how parcels affected cargo weight balance or delivery sequence.

Key Pain points

• Parcel Distribution Issues

  Operators couldn’t accurately calculate space or weight distribution inside the plane, leading to inefficient loading and potential delays.

• Real-Time Visibility Gaps

  Lack of real-time parcel data made it hard to adjust to delays or rerouting, reducing the overall responsiveness of the delivery chain.

Our Strategy

• We started with a technical audit of the client’s airfreight workflows, identifying how software can enhance their parcel tracking, loading efficiency, and data accuracy. We focused on building a scalable and role-based dashboard interface for UPS - LMS Airfreight Delivery Mobile App project.

Project Goals

• Our goal was to design a UPS - LMS Airfreight Delivery Mobile App ui / ux that simplifies real-time parcel control, inventory management, and cargo balancing. We focused on minimizing delivery errors and streamlining space optimization logic within air cargo holds.

• Location-Based Exception View

  We visualized disruptions and delays using a map-first layout. This helped users detect issues by region, improving clarity and reducing decision time.

• Filtered KPI Access

  Users can now sort data by item, site, or quarter, making it easier to monitor key supply metrics. Each alert includes direct actions to reduce unnecessary steps.

• Embedded Alerts and Actions

  Critical exceptions are paired with actionable insights within the same screen. This eliminates the need to switch tabs and supports faster issue resolution.

Valuable Insights

• During research, we discovered operational bottlenecks caused by missing parcel metadata and uneven cargo distribution. Live testing revealed that users prioritize fast data input and weight feedback over visual complexity.

Major Findings

• We delivered a finance dashboard for Zoho Analytics - Finance Management Dashboard ui / ux with 45% faster reporting speed, improved data readability, and increased user retention through ui / ux improvements, directly contributing to better conversion rates and reporting accuracy.

• 73% - Accuracy Drop

  Users missed load balance targets when parcel weight or placement data was incomplete. This impacted flight preparation time and safety checks.

• 60% - Need Real-Time Cargo Status

  Most logistics coordinators depend on real-time alerts to prevent missed handoffs and delays during transit - a priority that shaped notification design.

Our Solutions

• We developed a UPS UX/UI with components for dynamic loading logic, parcel detail input, and smart routing visualizations. The interface supports live tracking and displays the center of gravity to ensure balanced cargo loads.

• Load Optimization

  Parcels are categorized and allocated automatically based on destination, size, and weight. This reduces planning time and increases cargo density per flight.

• Real-Time Status Dashboard

  Each parcel can be tracked with live updates across departure, transfer, and arrival. Operators can adjust loading or reroute based on system prompts.

Project Result

• The designed UPS - LMS Airfreight Delivery Mobile App example increased operator efficiency and reduced cargo load prep time. Shipment tracking accuracy improved and the new interface helped decrease parcel misplacement risks.

Key Efficiency Gains

• +34% Faster Cargo Prep Time

  Smart allocation and metadata input allowed teams to load more parcels in less time, cutting average prep duration before flight.

• -29% Drop in Tracking Errors

  Real-time parcel status and location updates reduced internal CSR escalations and improved shipment handoffs between carriers.