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We want to give our users complete control over plane configurator and helicopter configurator interface design and usability features. This will ensure an easy and smooth experience.
Product Manager, Airbus
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95% of client requests met. See how the Airbus helicopter configurator earned it:
About the project
The Airbus Configurator allows users to personalize their helicopter, offering a seamless design journey with premium materials and innovative avionics.
Behind that promise sits an unusual buyer. Private owners spending on comfort and exclusivity, government fleets ordering for rescue and transport, corporate clients running executive travel, and VIP charter operators. Four audiences with different budgets, different missions, and one thing in common: they don't tolerate friction in a purchase that runs into the tens of millions. Our design work started from that specific commercial reality and moved outward.
The build spanned research through prototype across 8 sprints, mapping 19 screens for desktop and mobile use of the ACH helicopter customization flow. Every design choice was tested against a question borrowed from the interviews: can a buyer make a decision here without asking someone in aviation to translate it. That principle shaped the visualization approach, the material selection library, and the way pricing surfaces beside every configuration change so nothing hides until checkout.
Project
Airbus
Location
San Francisco, California, US
Industries
Date
2024
Underneath the interface, Lufga typography and a restrained palette of greys, deep blacks, and clean whites do the visual work most aviation software neglects. The system reads as premium because it looks precise, not because it looks expensive. Corporate helicopter buyers respond to that distinction, and the case treats it as a design specification rather than a stylistic preference.
The result is a helicopter configurator built for people who already know what they want and need software fast enough to keep up, and a working reference for how aviation UX can meet luxury expectations without abandoning technical rigor.
Scope of Work
This section outlines the comprehensive process behind the project, from initial research to delivering a polished prototype. It highlights the clear progression through four key stages with the number of sprints needed. The timeline ensures every step is thoughtfully planned, allowing for thorough exploration, precise definition, creative development, and confident delivery of the final solution.
During our journey, we moved from research to final design. We made sure the user feels confident in testing and defining the final version.
CIO
Research (Discovery)
At this stage, we dove deep into understanding user needs and market trends to build a solid foundation for the project.
US Stage (Define)
We created clear user personas and key features. This helped us identify the problems that needed solving for oWe created clear user stories and key features. This helped us identify the problems that needed solving for our target audience.
UI Design (Develop)
We created a visual style and easy-to-use interface. It looks good and is simple for all users to navigaWe created a visual style and easy-to-use interface. It looks good and is simple for all users to navigatWe created a visual style and easy-to-use interface. It looks good and is simple for all users to navigate.
Prototype (Deliver)
We created an interactive prototype to test and refine functionality, ensuring confidence in the final solution.
User Insights
At the start of the project, we held interviews with our target audience. We wanted to learn their main frustrations with the helicopter customization process. These insights directly shaped our design priorities and feature roadmap for the Airbus - Configurator Dashboard projecAt the start of the project, we held interviews with our target audience. We wanted to learn their main frustrations with the helicopter customization process. These insights directly shaped our design priorities and feature roadmap for the Airbus - Configurator Dashboard project.
Users struggle during the personalization process. Many users feel overwhelmed by too many options, leading to frustration and delayed decisions.
7/10
Users struggle during the personalization process. Many users feel overwhelmed by too many options, leading to frustration and delayed decisions.
4/10
Users uncertain about avionics compatibility. Buyers lack clear guidance on whether selected avionics systems integrate with existing equipment.
6/10
Users fear of overpaying for unnecessary features. Concerns about hidden costs make users hesitant to commit to purchases.
We gained valuable insights from our target audience. This helped us address user pain points with our design.
COO
We target private owners, corporate clients, government organizations, and VIP charter operators for personalized helicopter solutions.
31% - Private owners
Private owners seek personalized helicopter solutions for maximum comfort, exclusivity, and convenience in their travels.
34% - Government
Government organizations require reliable and secure helicopters for missions, rescue operations, and transporting officials.
37% - Corporate clients
Corporate clients use helicopters for fast, flexible business travel, enabling efficient access to remote locations and saving time.
Strategy
Our design strategy for the Airbus - Configurator Dashboard example centers on putting users in control of every detail.
By prioritizing simplicity and an effective onboarding process, we reduce friction during initial interactions and maintain high engagement throughout the design process.
Our goal is to simplify complex architecture into a mobile-first solution.
CEO
We focus on giving users control over personalizing their vehicles with clear visualization in real-time.
COO
We will prioritize onboarding to ensure we don't lose users during the initial product interaction.”
CIO
User profile
To better understand our target audience, we created a detailed user profile representing a typical customer with high expectations for luxury, personalization, and quality. This profile helped guide design decisions to address real user needs and ensure a premium experience.
My biggest challenge is finding customization options that meet my high standards for both luxury and functionality.
Actress
Problem & Solution
During user research, we found a major issue. The customization options seemed too limited. They did not meet the high expectations of Airbus customers. Users wanted more variety in materials and finishes to create a truly personalized, luxurious experience.During user research, we found a major issue. The customization options seemed too limited. They did not meet the high expectations of Airbus customers. Users wanted more variety in materials and finishes to create a truly personalized, luxurious experience.
Problem
How can we provide customization options that meet the high standards and unique preferences of luxury helicopter buyers?
Solution
We added more premium materials, high-end finishes, and customizable interiors to meet users' preferences.
Typography & Colors
The team designed the Airbus - Configurator Dashboard ui / ux. They selected fonts and colors that convey sophistication. They also aimed for a look of precision and modernity.
The main typeface, Lufga, features clean, geometric lines that enhance readability and give a contemporary feel. The color system uses shades of grey along with bold black and white. This creates a clean, professional look that helps with clarity and focus.
This careful mix of font and colors highlights the high quality of the Airbus brand. It also creates a smooth and elegant user experience.
Landing page
The landing page was designed as an elegant, intuitive entry point into the Airbus helicopter configurator.
Our team worked to combine eye-catching visuals with clear information. This shows the customization options and advanced features of Airbus helicopters.
Every section was carefully structured to engage visitors. By balancing modern design with a user-friendly layout, we created a page reflecting Airbus’s innovation, precision, and premium quality.
Creating the landing page was about merging elegance with functionality, delivering a seamless user experience for effortless helicopter customization.
COO
Brand identity
With help from our target audience, we created an Airbus brand identity. It shows the company’s values with a modern and unified look. We created flexible color system, and branded assets that emphasize Airbus’s technological imaWith help from our target audience, we created an Airbus brand identity. It shows the company’s values with a modern and unified look. We created flexible color system, and branded assets that emphasize Airbus’s technological image.
This cohesive identity boosted brand recognition and ensured a consistent experience across all touchpoints. By maintaining a clear visual style, the brand builds trust and creates a strong emotional connection with users.
Social Media
To increase engagement and reach a wider audience, we created a detailed social media plan for the Airbus Configurator. We made eye-catching posts and interactive stories. This showed the main features of the configurator. We also demonstrated how easy it is to personalize a helicopter to fit users' exact needs.
Our SMM efforts focused on highlighting both the technical excellence and premium experience of the Airbus brand. By keeping a strong and clear visual identity, we made sure the Airbus Configurator stood out on social media. This helped strengthen Airbus’s role as a leader in new aviation solutions.
What we have done
Our approach has been deeply rooted in understanding the users' needs, preferences, and behaviors.
We prioritized personalization and ease of use, aiming for a sophisticated and intuitive layout that facilitates seamless customization.
8 sprints were conducted
This iterative approach allowed the team to adapt quickly to feedback and refine features with each sprint.
19 screens were created
These screens mapped every step of the user experience to guarantee a seamless and intuitive flow.
The project spanned 2 months
This timeline balanced speed with quality, ensuring timely completion without compromising on detail.
We met 95% of the client's request by delivering an intuitive solution for full helicopter personalization.
CIO
Next integration
With the landing page, RD solution, and mobile app in place, we are now building a multi-platform system. This next phase will focus on easy device integration, better design, and strong support for developers. This will help users turn their ideas into reality on all platformWith the landing page, RD solution, and mobile app in place, we are now building a multi-platform system. This next phase will focus on easy device integration, better design, and strong support for developers. This will help users turn their ideas into reality on all platforms.
We need a multi-platform solution to allow users to switch between devices for better implementation of their ideas.
Product Manage, Airbus
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