PHR - Personal Health Record & UI UX Design

Strategic Plan

Design decisions from the inside

• Our team is focused on innovation, creating AI-powered solutions that simplify editing and enhance creativity.

User Discussions & Insights

User questions driving insights for better care access

• In the early stages of the project, the team conducted structured patient interviews to uncover issues with managing personal health data. These insights laid the groundwork for PHR - Personal Health Record ui / ux flows and data visualization priorities.

Key questions from the interview

• 74% - Missing info

  Frustration when accessing health records from multiple clinics

• 82% - All-in-one app

  Preferred tool for feeling in control of health history and lab reports

• 43% - Smart dashboard

  Most helpful feature for managing health profile

• 78% - Privacy risks

  Biggest concern when sharing medical history with a new doctor

Typography and color

Core elements supporting clarity


• In developing a consistent user experience, we established a visual system that supports clarity, structure, and emotional reassurance. The chosen font is modern and legible, selected for its neutrality and ability to support dense medical data without distraction. Color choices were made to guide attention, communicate status, and reduce cognitive load, ensuring the interface remains both accessible and trustworthy across use cases.

System usability score

User-centered testing for optimization

• To assess how effectively the platform meets patient expectations, the team performed structured usability tests with three core user types. The sessions explored how clear, manageable, and trustworthy the experience felt when accessing real health records.

Usability Benchmark Result

• With an average SUS (System Usability Scale) score of 80, the platform was rated “Excellent,” placing it among the most intuitive digital health solutions.

Problem and Solution

User frustrations shaped our focus

• During the initial discovery phase, the team uncovered a key challenge: patients struggled to find and interpret health information across different records. This made tracking personal medical history feel fragmented and overwhelming - especially for those without medical experience.

• Problem

  How clear and accessible is it for users to view, understand, and manage their medical data across multiple providers?

• Solution

  We reimagined the interface with simplified structure and smart filters, enabling a smooth and user-friendly way to manage health records.

Result

Real-world gains from UX decisions

• The final PHR - Personal Health Record project significantly improved usability by reducing cognitive load and clarifying navigation paths. Access to health records became faster and more intuitive, enabling both patients and providers to find essential information with fewer steps.

Outcome Insight

• +52% increase in efficiency

  Our streamlined workflows and contextual guidance reduced record-management time by over half, while improving overall user satisfaction and confidence.

Next steps

Next phase of collaboration

• With the key components in place, PHR - Personal Health Record example team and client defined clear priorities to support platform growth and long-term usability.