BrioWT - Water Filtration System IoT & UI UX Design

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BrioWT IoT water filtration system redesign — digital transformation from hardware manufacturing to smart home platform

Premium Water Right to Your Door

BrioWT provides water coolers for at-home or in-office use. The company also carries a strong water filtration system variety, providing options for their users to install for better, cleaner water.

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Brio believe their water should be 1) accessible and 2) premium quality.
Tyler B.
UX Architect

BrioWT brings water filtration or dispense to homes and offices, making it more convenient for people to get clean water straight from the tap. Among many different options users can also find water pumps, crocks, portable water bottles and a variety of accessories and additional disposables.

BrioWT fragmented IoT ecosystem — information architecture ux for unified smart home water system transformation

Brio reached out to us at a critical juncture in their digital transformation, seeking to pivot from traditional hardware manufacturing toward a tech-driven, premium market positioning.

Their primary challenge lay in a fragmented user experience across their ecosystem; while their physical water filtration hardware was high-quality, the existing UI/UI design was visually "top-heavy," unintuitive, and failed to reflect a high-end brand identity.

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They were struggling with interface limitations that hampered user trust and brand loyalty, specifically regarding how customers monitored filter life and managed maintenance.
Victoria P.
Team Lead

Their legacy systems relied on manual phone communication, creating a friction-filled user journey that lacked modern digital touchpoints. Brio needed to solve these usability gaps by replacing "clunky" layouts with a sophisticated, mobile-first ecosystem and a high-fidelity hardware interface for their smart units.

Their goal was to move away from generic, button-operated systems toward an IoT-integrated interface that featured data visualization, seamless onboarding, and an aesthetic "dear-and-rich" visual language capable of justifying a certain price point in a highly competitive landscape.

Arman Melkonian, BrioWT CEO, on overseas ux design consulting process with clear wireframes driving best work

To solve this, we did a full design overhaul, starting with a mobile-first application that connects the whole Brio system. We replaced manual phone calls with an easy-to-use IoT-integrated dashboard where users can track water quality and order new filters.

For the hardware, we designed a custom HMI (Human-Machine Interface) for their smart coolers, moving from basic layouts to a premium dark-themed UI with realistic images.

We also built a B2B partner dashboard that turns complicated data into simple infographics for their dealers.

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By creating a consistent design system, we made sure the mobile app, the website, and the cooler screens all worked together to provide a high-quality brand experience.
Victoria P.
Team Lead
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By the end, we successfully transformed Brio’s digital presence by implementing a design system that unified their entire product range.
Victoria P.
Team Lead

By replacing outdated, manual processes with an IoT-integrated ecosystem, we enabled real-time monitoring and seamless filter management through a high-performance mobile-first application.

We also upgraded their hardware from basic buttons to a high-end HMI interface, using a dark-themed UI and data visualization to create a luxury feel. Finally, we launched a B2B partner dashboard that turned complex data into clear infographics, ensuring a consistent and premium brand experience across every digital touchpoint.