EHR+ – Health Records Platform & UI UX Design

EHR+ – Health Records Platform project approached us with a focused challenge: to turn complex, multi-source patient data into a structured and accessible digital experience. Our goal was to design a personal health record interface that helps patients and caregivers review health history clearly-even in high-stress, time-sensitive situations.

We hypothesized that presenting personal health data through interactive visual tools would increase patient understanding and improve shared decision-making in clinical settings.

Our discovery phase revealed several critical issues limiting the effectiveness of the current PHR systems. In many cases, doctors admitted it's faster to print records than interpret them digitally.

Chronology is frequently lost due to scattered documentation, especially during hospitalizations when data volume increases rapidly. Information gaps also occur before visits, such as missing details on recent medications taken at home.

Lastly, there’s no simple way to gain a quick, clear overview of the patient’s condition.

The original timeline displayed patient data in a fragmented, difficult-to-read format, making it hard for clinicians to quickly grasp critical details. This lack of clarity made it challenging to accurately trace the sequence of events, often slowing down diagnoses and disrupting continuity of care.

We focused on building an interface that gives users fast access to key patient history-covering visits, emergency episodes, and recent lab results in one view.
The system includes a detailed timeline with flexible filters by hour, day, month, or year, allowing doctors to adjust the scope based on their clinical needs.

A key challenge was the inability to quickly form a complete understanding of the patient's overall health. This lack of clarity slowed down clinical decisions and increased the risk of missing critical context. EHR+ – Health Records Platform example enables immediate access to organized patient data, helping clinicians make confident, informed decisions and provide more accurate care.

The core solution introduces an interactive timeline that gives doctors a structured view of the patient’s entire medical history. With this tool, providers can quickly explore visits, admissions, procedures, lab results, and scans - consolidated into one accessible and organized interface.

A major challenge in PHR systems is the insufficient communication tools for doctors needing to collaborate on diagnoses and urgent care. This gap hinders timely information sharing, delaying critical decisions and impacting patient outcomes.

Our approach introduced an integrated online meeting room within the telemedicine system, designed to facilitate real-time collaboration between healthcare professionals.

In this virtual space, doctors can jointly review diagnostic tests, medical images, and patient histories to reach informed decisions efficiently.

One major challenge in EHR+ – Health Records Platform ui / ux was the difficulty in quickly gaining a full understanding of the patient’s health status. Existing tools limited clinicians’ ability to capture a comprehensive overview, which slowed decision-making and impacted treatment accuracy.

Introducing a new chief complaint feature has greatly enhanced clinicians’ ability to record essential patient concerns immediately, improving the overall clinical workflow.

To address this issue, we introduced the ability for doctors to quickly log a new chief complaint at the start of a patient encounter. This allows for a more structured intake process and ensures critical concerns are documented upfront.

In addition, physicians can schedule follow-up examinations, record detailed visit summaries, and add comments to each diagnosis-ensuring that the patient’s record remains complete, contextual, and clinically useful.

Physicians pointed out a persistent challenge with the existing EHR system: the structure was too complex for efficient use during patient care.

Many admitted they preferred printing multiple documents and working with paper records, as navigating the digital interface was slow, fragmented, and often counterproductive in time-sensitive scenarios.

To resolve this issue, we introduced a unified visit view where all relevant information is displayed in one place. The doctor can access the active visit note, view attached documents, see previous comments, appointments, and confirmed diagnoses-without switching contexts.

This approach improves clarity, reduces time spent navigating, and helps doctors focus on the patient, not the system.

All visual elements were defined within a detailed brand guide designed specifically for EHR use cases.

This approach ensures consistency in both visual and verbal communication across all touchpoints, from the clinician-facing dashboard and EHR+ mobile app to patient-facing portals. The brand presents as professional, clear, and dependable - supporting trust in high-stakes healthcare environments.

Branding is essential to the adoption and long-term success of an EHR platform. It shapes how users perceive the product, reinforces its clinical value, and supports trust at every touchpoint.

A strong, consistent brand identity communicates the platform’s purpose clearly - helping providers, patients, and administrators engage with confidence.

By delivering this project, we streamlined clinical workflows to accelerate patient data access and management, significantly reducing administrative burden while improving accuracy. This optimization led to higher provider satisfaction and supported more efficient, patient-centered care.